Return Policy
Welcome to LomeroStudio
Our goal at LomeroStudio is for you to love every piece you order, but we know returns can happen. Therefore, we hope to simplify this process for you.
How do I initiate a return?
To initiate a return, you will need your order number and the email address you used when placing your order. If you cannot find this information, please contact our customer service at info@lomerostudio.co.
Eligibility Requirements
To be accepted, all items must meet the following criteria:
Return Period: You can initiate a return within 14 days of the delivery date by emailing your order number to info@lomerostudio.co and contacting our customer service.
Returnable Items: Items must be unworn, unwashed, free of any marks or stains, unaltered, and undamaged, with all original tags intact.
Exchange:
We offer free exchanges for eligible items within 14 days of the delivery date.
Exchanges for a different size or color of the same model are possible, but this is subject to stock availability.
The price of the exchanged product must be equal to or lower than the price of the original product.
If the price of the exchanged product is lower, the price difference will be refunded after the original product is received and processed.
Return Shipping Fee
Los Angeles, CA Warehouse:
For products from our Los Angeles, CA warehouse, we offer free returns for shipments within the 48 continental states of the USA.
After you fill out and send us the return form, we will send you a FREE UPS prepaid label. You can print, attach, and send the label.
For orders shipped outside the USA, the buyer is responsible for the return and exchange of the product, as well as any customs duties incurred. The buyer is responsible for all shipping costs, customs, and tax expenses.
Hong Kong Warehouse:
For all orders shipped from our Hong Kong warehouse, returns and exchanges require the product to be sent back to our Hong Kong warehouse.
For returns and exchanges of products shipped from our Hong Kong warehouse, shipping costs and any resulting taxes and customs fees are the responsibility of the buyer. LomeroStudio is not responsible for shipping costs for returns and exchanges of products ordered from our Hong Kong warehouse.
Defective or Incorrect Products
If you receive a defective or damaged product, please contact us at info@lomerostudio.co within 72 hours of delivery. (If you do not notify us within 72 hours of receiving the product, you will not be eligible for a replacement.)
Please attach photos of the defect to your email so we can resolve your issue. If your product is suitable, we will send you a replacement of the same product. If you do not want a replacement, we will give you 115% store credit. We are very sorry if the wrong size, color, or model is sent due to human error! We will correct the mistake as soon as possible. Please email info@lomerostudio.co immediately so we can resolve this issue for you.
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Call: 505 5105855
Email: info@lomerostudio.co
1209 Mountain Rd. Pl Ne Sten,Albuquerque,Bernalillo
County, NM 87110 USA
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